Health issues

Please note that this list is not exhaustive, so don’t worry if your specific condition is not included. We encourage you to speak with your Investment Manager or Financial Planner, who is your primary point of contact and will be able to assist you. If you’re unable to find their contact details, please use the “Contact Us” button below.

There are more than 100 different types of Dementia. It is the name given for a group of symptoms such as loss of memory, language, problem solving, mood/personality changes and perception changes. It is not a part of aging and is not just about memory issues.

We understand that those who have a diagnosis of Dementia or Alzheimer's may encounter numerous challenges due to those mentioned above that may impact their ability to manage their finances. You may find it difficult to process information, feel disorientated/confused/anxious, not be able to answer simple questions or take in new information.

We can help you in the way we tailor the information given to you, increase meeting times to ensure understanding and recommend a trusted party is brought along to meetings to help you.

For further support visit:

We strongly suggest that a Power of Attorney is created as soon as possible for those who have a new diagnosis of Dementia / Alzheimer’s and have capacity to do so. Please follow this link for further information on Power of Attorneys.

We understand that you will experience fluctuations with your condition that will mean there will be times where you fully understand everything we say/give to you, and times where you will not be able to cope or understand what has been issued.

We will work with you through the tough times and are happy to have calls/video calls/meetings with you when you are able to discuss what we have issued, to help alleviate any additional stress/anxiety that may incur. We are happy for you to set the pace of discussions with us, and we are happy to travel to you should your condition mean that you are not able to leave the house easily. We welcome you to ask questions, request us to repeat or clarify any points of discussion to avoid you felling uncertain when we leave.

Please do keep your Investment Manager or Financial Planner up to date with any changes to your condition and let them know when is best to contact you.

For further support visit:

We will always contact you to pre-arrange a meeting with us and provide you with an agenda of what we will cover so that you can prepare for the meeting and ensure you have all the questions to hand that you want an answer to.

Following any conversations on phone/video/in person, we will send you a written confirmation on what was discussed and provide you with any additional information/context that you have requested.

For further support visit:

We understand that receiving a diagnosis of a terminal illness can cause you to become extremely anxious about managing your finances for the future of your family. We also understand that there is no right or wrong way of managing your experience of a diagnosis.

We can help you navigate this challenging period by providing all the information you require when you’re ready to make decisions.

We can provide:

Guidance on insurance coverage, estate planning and creating a contingency plan.
Adjust your investment strategy to align with your circumstances, ensuring financial goals are still met whilst considering your health.
Financial Planning – bringing in your beneficiaries into discussions sooner rather than later to ensure that plans put in place meet all your wishes.

For further support visit:

This is a condition/illness that cannot be cured but is controllable with medication or other treatments. These can be depression and anxiety disorders / cardiovascular disease / chronic obstructive pulmonary disease / diabetes / Chron’s and musculoskeletal disorders.

Whilst the illness may not impact your ability to manage your investments with us, it may mean that our interactions may have to be tailored to ensure that these suit your schedule so that we do not cause you any inconvenience or undue duress.

Please speak to your Investment Manager or Financial Planer so that we can work with you on the best times and ways to interact with you and provide you with any additional needs that you might require when your illness “spikes / flares up”.

For further support visit:

Long-term conditions | The Patients Association

If you are unable to contact us by phone or simply prefer not to, you can still benefit from staying up to date with your investments in several ways.

Access to our online portal where you can view your investments, valuations etc.
Email support – you can email your Investment Manager or Financial Planner and the wider team members directly. If you do not know who your contact at Quilter Cheviot is, please contact us at enquiries@quiltercheviot.com so that we can provide you with the contact information you require.
In person – all our offices have hearing loops in place for when you meet your Investment Manager or Financial Planner in person

For further support visit:

For those experiencing sight loss, we can help to make managing your investments more accessible to you.

Screen reading technology – our website / client portal can be read using screen reading software. Your computer can read the content directly from the screen which can allow you to track your investments with us when it is convenient for you. Some basic screen reading software is free of charge. Please review the attached guide from RNIB for further help and information - Learn about screen reading software for people with sight loss | RNIB

Alternative formats – should you require, we can also adapt our statements and documents in an alternative format such as large print, braille or audio described. Please speak to your Investment Manager or Financial Planner about which option works best for you so that they can update your preference for how you receive documentation.

For further support visit:

Accessibility support

We understand that there will be some clients who have lower levels of confidence in managing finances due to a lack of digital knowledge or learning difficulties.

Accessibility support

Life events

We understand that life events will have an impact at some point during your journey with us. These life events will likely cause you additional stress and upset.

Support available for life events

Useful information

A list of the most common queries we are asked by our clients and what they may encounter in their life throughout their journey with us.

Useful information

Self disclosure

We appreciate that you may not always feel able to discuss personal matters face to face, but you’d equally like to let us know about something that is affecting your life or personal wellbeing.

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Dementia or Alzheimer’s

Mental health condition

Neurodivergent (ADHD / Autism / Dyslexia)

Terminal illness

Diagnosis of severe or long-term illness

Hearing loss

Sight loss

Accessibility support

Life events

Useful information

Self disclosure

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