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FAQs

When is BBC Countryfile Live 2018?
Thursday 2nd – Sunday 5th August 2018.

Where is the event?
Blenheim Palace, Woodstock, Oxfordshire, OX20 1PP. If you are using a satnav, please use the postcode OX20 1PS.

What are the opening times of the event?
Thursday 2 – Saturday 4 August: 09.30 – 18.30

Sunday 5 August: 09.30 – 17.30.

What time should I arrive?
We advise that you arrive before the doors open at 09:30 in order to avoid traffic, park and make your way to the entrance.

What time do the car parks open?
All car parks will be open from 07:30. Please ensure you follow AA event signage and traffic management staff on your way into the show to be directed to the car parking sites. Quilter Cheviot clients will have a dedicated area in each car park and will be provided with a car parking pass.

Ticketing:
If you are a Quilter Cheviot client please speak to your Investment Manager regarding tickets. If you are not a client, tickets may be purchased in advanced through See Tickets, via the Countryfile Live ticketing page or at https://www.seetickets.com.

Quilter Cheviot Hospitality Area:
Quilter Cheviot will be communicating to clients our plans for our hospitality area in the build-up to the event.

Quilter Cheviot Theatre:
The Quilter Cheviot Theatre launches on www.quiltercheviot.com on 9 April. Please visit our Theatre page to view the programme and book your tickets.

Are there any age restrictions to attend BBC Countryfile Live?
Children 16 and under must be accompanied by a full paying adult. If you have bought a concession ticket, proof of ID may be required. Children aged 4 and under will not require a ticket but the child will need to sit on the adult’s lap during the theatre shows.

Can I bring my dog?
Yes, although we ask that you remain as considerate as possible to your fellow visitors who may not love your dog as much as you, and that you keep them under control. Please ensure you bring bags to dispose of your dog’s waste. Dogs must be kept on a lead at all times. A maximum of two dogs per person is allowed. Guide assistance and support dogs are welcome at the event.

How do I get to Blenheim Palace?
Full details on best travel arrangements can be viewed at Blenheim Palace’s website or on the BBC Countryfile Live website.

Is there parking?
Quilter Cheviot clients will have free parking in a preferential area of each car park.

Are there cash points available on site?
There will be a number of cash points positioned around the event site. They will be clearly signposted with event signage and marked in the event guide.

Do you have baby changing facilities and a children’s crèche?
There will be a number of baby changing facilities positioned around the event site including a dedicated family lounge for feeding mothers. All will be clearly signposted with event signage and marked in the event guide. There will not be a dedicated children’s crèche onsite. Please read our Welfare Statement for a full overview of our child provisions.

Toilet facilities
There will be a number of toilet facilities positioned around the event site. All will be clearly sign posted with event signage and marked in the event guide.

Lost property
There will be a manned lost property point onsite at the event information points. Ask staff or consult the official event programme for its location.

Shopping facilities
BBC Countryfile Live will present hundreds of household brands and independent retailers from outdoor clothing and accessories, to food, drink and unique gift ideas. The full exhibitor list will be posted on the event website in the coming months. Sign up to our newsletter for updates.

What happens if it rains?
Unless there is a health & safety risk to our visitors, BBC Countryfile Live will continue if it rains. There will be ample cover made available but please come dressed for the weather!

What happens if the event is cancelled?
In the unlikely situation the whole event is cancelled (as a result of extremely bad weather or other events outside of the control of the Promoter, SME London Ltd.) the event website will be updated and all visitors will be notified via email. A full event ticket refund will be issued.

If the day cancelled is the one for which you have purchased a ticket, where possible you will be given the option to attend on an alternative day, otherwise you will be issued a full refund.

Is there Wifi?
BBC Countryfile Live is an outdoor event and therefore Wi-Fi will not be available to visitors. There is however, 3G and 4G coverage subject to individual network providers.

Is there a taxi drop off point at the event?
Yes there will be a taxi drop point available which will be clearly signposted at the event. Please ensure you follow AA event route signage on arrival.

Are there shuttle buses available from the car park?
There will be a shuttle bus service for the car park furthest from the show. Other car parks are within walking distance. If you are a blue badge holder, please follow signs for the blue badge car park and display your badge in your car windscreen.

Will there be bicycle parking at the event?
Yes, there will be security fences at both entrances for you to lock your bike to. Please note bicycles are left at owner’s risk.

Can I camp at the event?
Yes. For those keen to beat the queues, the campsite will be open from 1st August the day before the show opens allowing you the luxury of being able to camp within the grounds of the stunning Blenheim Palace estate.

Are there any items prohibited from bringing into the event?
You are not permitted to enter the event with knives or alcohol. Should you bring any prohibited items, they will be confiscated by security upon entry. There will be bag searches taking place.

Venue Access Information
Blenheim Palace and its parks and gardens are all fully accessible; however, because this is natural site with uneven ground, a variety of ground surfaces, slopes and a large event area, we strongly recommend that an able-bodied personal assistant accompany those who require assistance. The following link details Blenheim Palace’s Accessibility Statement.

Can I hire a mobility scooter or wheelchair for the day of my visit?
Please contact Quilter Cheviot if you need a mobility scooter for the event.

Do you have accessible parking available?
There will be accessible parking for visitors with accessible needs. Please ensure that you bring your Blue Badge to the event and show it to a steward upon arrival. Visitors should ensure that they display their blue badge and vehicle pass in their vehicle once parked.

If you are not a Blue Badge holder please follow blue badge signage, which will take you to the car park closest to the accessible parking.

What time should I arrive?
We would recommend arriving early so that you can locate the accessible parking before the event gets too busy. Car parks will open at 07:30 and gates will open at 09:30, toilet and catering facilities will be available in all car parks.

What is the terrain like at Blenheim Palace?
Blenheim Palace is a picturesque stately home situated near the market town of Woodstock in Oxfordshire. Dating back over 200 years the grounds and gardens of Blenheim Palace are accessible. Much of the BBC Countryfile Live show is located on grassed areas which can be a little uneven. Some parts of the show area have steep inclines and whilst we have done as much as possible to make the show accessible we advise that you take care when visiting. BBC Countryfile Live is an outdoor show and so if the ground is wet this might make pushing a wheelchair a little more difficult. We have worked with the venue to make the event as accessible as possible. If you feel that you might prefer some assistance in accessing the grounds, you should consider bringing someone else with you. We can provide free entry to an individual who is assisting you during your visit.

Contact

If you would like any additional information about BBC Countryfile Live 2018 or the Quilter Cheviot Theatre, please contact Sam Cussins, Events & Sponsorships Executive:

Email: sam.cussins@quiltercheviot.com

Phone: 0207 150 4322