Making it easier to do business with us – Digital Signatures

Many advisers are benefitting from using digital processes to complement their current remote working practises. In order to make it easier to do business with us, we are pleased to be able to accept digital signatures from advisers who have embedded either AdobeSign or Docusign software into their back offices. These are two of the most popular software to use, and are quick, traceable and secure. Both demonstrate proof of signing using a secure process, including an audit trail along with the final document, and allow the user to send, sign, track, and manage signature processes using a browser or mobile device. We are continuously monitoring other digital signature software providers and will add more, once we have fully verified their robustness.

Get started with digital signatures

Many advisers are already benefiting from the speed and security of digital signatures. If you haven’t already done so:

  • Sign-up to use digital signatures across the Quilter businesses by completing one short
    which includes our terms of use.
  • Read our handy guidance notes which takes you step-by-step through the process. 
  • Don’t forget you’ll need to have the relevant digital signature software and licences in place.
  • Once the digital signature form is returned to us and approved, download the relevant
    application forms from our website or speak to your RDM who can send them to you.

Keeping you and your clients safe

  • There are many ways to send us important information, but please remember if you are sending important documentation by email that an encrypted email account is used, if possible.
  • It is your responsibility to undertake necessary due diligence procedures to protect your clients when using digital signature software. Quilter Cheviot and Quilter will not take responsibility for any claims of financial crime that arise from the use of digitally signed documents.

When is an original signature required?

There are a small number of scenarios where, for particular security reasons such as regulations or third party rules, we do still need an original ‘wet’ signature from your clients. We may need you to send us this before we can process your instruction. This may take a bit of extra time so it’s important to manage your clients’ expectations.

Examples of where we will require a wet signature are:

  • Client Transfer Authority forms
  • Crest and stock transfer forms
  • Indemnity forms
  • ISA transfer forms

Any questions?

If you have any questions please contact your RDM. For operational queries regarding any specific client instructions, please contact us via our website.