We take the security of our customers and potential customers very seriously and have recently identified a number of people who are impersonating Quilter employees, on email or via a website contact page that has been reached via a search engine. If you have been contacted by someone you do not recognise using a variation of a Quilter email address, or have any other security concerns, please forward the email to [email protected].
To become Scam Smart and reduce the risk of fraud we urge you to review our guidance. Take four minutes to find out how to keep your finances safe by visiting our ‘Stay Safe’ page on, which includes a scam reporting form.

Fraudsters are also impersonating the FCA and Serious Fraud Office, claiming that Quilter Cheviot is under investigation and instructing customers to liquidate their portfolios. The FCA will never contact you directly to ask for information regarding you policy or to ask you to surrender your portfolio. If you are in any doubt about the authenticity of contact from the FCA, call their Consumer Helpline on 0800 111 6768.

Fraud Awareness Podcast

Join Investment Manager David Henry and Chief Risk Officer, Phillip Thomas, as they discuss some helpful tips to protect you and your family against attempts from fraud.

In 2015/16, there were 3,186 reports of investment fraud. However the true figure is likely to be far higher as the majority of fraud is unreported. In the same year, victims lost an average of £32,000 to these scams.

To help combat the problem, Quilter Cheviot is supporting the FCA campaign called ScamSmart. Typically, experienced investors and those over 65 with savings in excess of £10,000 are targets for investment fraud, and it is important that we remain aware of the facts and best practice when managing your money.

Investment scams are designed to look like genuine investments

What is investment fraud?

Investment fraud occurs when fraudsters’ pressure people into buying investments that promise high returns, but in reality are either worthless or non-existent. The most common type of investment scam is share fraud, but fraudsters may also offer investments in bonds, currency, commodities such as gold or diamonds, property developments overseas or even fine wine.

Investment fraud is often sophisticated and very difficult to spot. Fraudsters can be articulate and appear financially knowledgeable. They may have credible websites, testimonials and materials that can be hard to distinguish from the real thing. So it’s important you know how to spot the warning signs.

Spot the warning signs

Investment fraudsters will use a variety of techniques to try to take your hard earned money, and regularly target experienced investors.

They may do one or more of the following:

  • Make contact unexpectedly about an investment opportunity. This can be a cold call, email, or follow up call after you receive a promotional brochure out of the blue.
  • Apply pressure on you to invest in a time-limited offer, offer you a bonus or discount if you invest before a set date, or say that the opportunity is only available for a short period of time.
  • Downplay the risks to your money, or use legal jargon to suggest the investment is very safe.
  • Promise tempting returns that sound too good to be true, offering much better interest rates than those offered elsewhere.
  • Call you repeatedly and stay on the phone a long time.
  • Say that they are only making the offer available to you, or even ask you to not tell anyone else about the opportunity.
pension scams infographic

How to avoid investment and pension scams

1.Reject unsolicited investment offers

If you’re contacted out of the blue about an investment opportunity, chances are it’s a high risk investment or a scam. Scammers usually cold-call but contact can also come by email, post, word of mouth or at a seminar or exhibition. If you get cold-called, the safest thing to do is to hang up. If you get unexpected offers by email or text, it’s best to simply ignore them.

2. Check the FCA Register and Warning List

Before investing, check the FCA Register to see if the firm or individual you are dealing with is authorised and check the FCA Warning List of firms to avoid.#

The Financial Conduct Authority’s (FCA) Warning List is a list of firms and individuals that the FCA knows are operating without its authorisation. The tool also provides information about the risks associated with a particular investment opportunity.

If you deal with an unauthorised firm then you will have no protection from the Financial Ombudsman Service or Financial Services Compensation Scheme if something goes wrong

3.The FCA will never contact you directly

The FCA will never contact you directly to ask for information regarding your policy or to ask you to surrender your policy/account. If you are in any doubt about the authenticity of contact from the FCA, call their Consumer Helpline on
0800 111 6768.

4.Get impartial advice

Always get independent advice before investing – don’t use an adviser from the firm that contacted you.You can find financial advisers at  and VouchedFor. If you’re looking for a stockbroker or wealth manager, you can try The Personal Investment Management & Financial Advice Association (PIMFA).

Remember, if an investment sounds too good to be true it probably is! For more information on investment fraud visit the FCA’s ScamSmart website.